Tech
Amazon introduces a generative AI tool to respond to customer inquiries

As it continues to experiment with generative AI, Amazon is launching an artificial intelligence tool that can respond to questions from customers regarding a product, a representative revealed.
Users of the Amazon mobile app are now prompted to inquire about a certain item by a new feature. After that, it responds in a matter of seconds, mostly by summarizing data gathered from product reviews and the listing itself.
“We’re constantly inventing to help make customers’ lives better and easier, and are currently testing a new feature powered by generative AI to improve shopping on Amazon by helping customers get answers to commonly asked product questions,” Maria Boschetti, an Amazon spokesperson, said in an email.
Customers might be discouraged from reading through listings or browsing through pages of reviews in order to obtain product details thanks to this feature.
Though it can’t carry on a discussion like OpenAI’s ChatGPT, Amazon’s new feature can react to imaginative prompts. A haiku about a women’s vest could be written on the listing. Additionally, it might describe the object in a Star Wars-inspired manner akin to Yoda. The tool isn’t meant to stray from the topic at hand; if it can’t respond to queries like “Who is Jeff Bezos?”, it will provide an error message.
The e-commerce research company Marketplace Pulse was the first to notice the tool.
In recent months, Amazon has added a number of AI capabilities on its website. The company began testing AI-generated product review summaries in June of last year. It has also introduced AI services for third-party sellers that assist them in creating listings and producing ad images. It has also released “Q,” an AI chatbot that helps businesses with routine tasks, and Bedrock, a generative AI tool available to Amazon Web Services users.
CEO Andy Jassy of Amazon stated on the company’s most recent earnings call that generative AI is being used to estimate inventory and find the most efficient last-mile routes for drivers.
“Generative AI is going to change every customer experience, and it’s going to make it much more accessible for everyday developers, and even business users, to use,” Jassy told CNBC’s Jim Cramer last month. “So I think there’s going to be a lot of societal good.”
In recent months, Amazon has added a number of AI capabilities on its website. The company began testing AI-generated product review summaries in June of last year. It has also introduced AI services for third-party sellers that assist them in creating listings and producing ad images. It has also released “Q,” an AI chatbot that helps businesses with routine tasks, and Bedrock, a generative AI tool available to Amazon Web Services users.
CEO Andy Jassy of Amazon stated on the company’s most recent earnings call that generative AI is being used to estimate inventory and find the most efficient last-mile routes for drivers.
“Generative AI is going to change every customer experience, and it’s going to make it much more accessible for everyday developers, and even business users, to use,” Jassy told CNBC’s Jim Cramer last month. “So I think there’s going to be a lot of societal good.”
-
Business4 weeks ago
How to Create a Successful Cross-Channel Marketing Strategy That Can Change Your Small Business
-
Tech2 weeks ago
Adoption of Technology Is Becoming Increasingly Important to Small Business Strategies
-
Health4 weeks ago
Revolutionizing Medicine: The Role of AI in Transforming Healthcare
-
Business4 weeks ago
Gonzalo Lopez Jordan: How Immigration Policies Impact Business Hiring Practices
-
Lifestyle3 weeks ago
Douglas Siemonsma’s Insights on Military Logistics
-
Business4 weeks ago
T-Mobile Expands Advertising Operations with the Acquisition of Vistar Media for $600 Million
-
Startup5 days ago
Roy Gagaza: Key Tax Planning Tips for Small Business Owners
-
Business2 weeks ago
Low-cost Advertising Strategies Entrepreneurs Can Use to Market Your Business